A: Yes, we do provide pick-up service. If you come by train or bus, please call us on the number of +81 555 721 259 after you arrived at the nearest station, we'll be coming to pick you up. Before hotel check-in time is from 2 pm. It is also accessable to Kawaguchiko Station, FujiQ Highland, and other sightseeing properties.
A: Yes, we offer free parkings for In-house guests (13 units).
A: The roads are covered by snow from December to March, there is a possibility of frozen road. Please have your car tiers equipped tire chain during the season.
A: Yes, entire property provides Wi-Fi, and it's free for in-house guests.
A: We have a slope at entrance and free rental wheel chair. But we don't have a barrier-free bath, as there is 3-step stairs to enter the puclic bath.
A: We accept Visa, Master, JCB, Diner's Club, UC, Nico, China Union Pay card, and so on.
A: Public bath operation time: 06:00am ~ 09:30am / 15:00 ~ 23:30
A: We are sorry, but pets are not allowed to stay in. We can introduce you a nearest pet Hotel where you can leave you pet during your stay. (Pet shop AS Fujikawaguchiko store), please contact us at the time of booking. There will a seperate guidance for the guide dog, please tell us at the time of booking.
A: Massage arrange massage service upon request till 10 pm (40 minutes / ¥ 4000)
A: ■ Convenience store: a 10-minute walk ■ Hospital: 10 minutes Japan Red Cross hospitals and car ■ Drugstore: car 5 minutes ■ Supermarket: 5 minutes by car ■ Restaurant: within 1 min walk (Irregular operation) ■ Japanese BBQ: a 5-minute walk
A: It is not allowed to bring you own food and drinks in banquet hall as well as our resetaurant. But besides those facilities, you may bring you your own food and drinks.
A: The entrance you will be locked at 12 o'clock midnight, opens at 4am early in the mornig for your safty. Please do let us know in advance if you are going to be late.